Repairs

Emergency Situations

If you have maintenance concerns with your apartment or building that requires immediate attention, please contact the appropriate office at the number below.

Maintenance Contact

Emergency Maintenance Contact Information
Area	During Business Hours	After Business Hours
Evergreen Terrace	(618) 453-5767	Call the Duty Phone (number provided at check in)
Elizabeth Apts.	(618) 453-5767	Call the Duty Phone (number provided at check in)
Wall & Grand Apts.	(618) 536-2014	(618) 536-2014

Routine Maintenance Requests

Each summer, we perform maintenance and upgrades on many of our facilities. The maintenance schedule typically ranges from painting to upgrading sprinkler systems or replacing furnishings. Even with this focus on providing the best facilities possible, maintenance issues can occur.

Evergreen Terrace & Elizabeth Apartments

Contact the appropriate Area Office for repairs that do not require immediate assistance. Routine work requests are processed Monday-Friday 8:30AM-4:00PM.

Wall & Grand Apartments

Routine maintenance requests that do not require immediate assistance may be submitted through the University Housing Portal. These online work requests are processed Monday-Friday 8:30 a.m. - 4:00 p.m. Please contact your Resident Assistant for any immediate assistance.

Maintenance in rooms is not performed by a time schedule as requested by the residents. Residents do not need to be home for maintenance to be performed, maintenance will leave a yellow note on the door letting the residents know that crafts were in the room and what work was being performed.

Damage Charges

Damage costs may be shared by you and your roommate(s) and/or neighbors. As stated in the apartment handbook (pdf), when possible, the person or persons responsible for causing the damage will be assessed repair and/or replacement charges. Damages can be assessed by room, floor or building. Prices are subject to change, therefore we reserve the right to charge accordingly.

Apartment

Standard Apartment Damage Charges: Apartment
Item	Charge
Ceilings	Varies
Flooring - Tile	Varies
Walls	Varies

Kitchen

Standard Apartment Damage Charges: Kitchen
Item	Charge
Kitchen Cabinets	Varies
Counter Top - Large	$450
Counter Top - Small	$100
Exhaust Fan	$100
Exhaust Fan Filter	$10
Fire Extinguisher	$35
Light Fixture	$75
Light Fixture - Lens	$50
Range	$500
Range - Elements (each)	No Charge
Range - Knobs (each)	$15
Range - Safety Element (each)	$40
Range Hood	$150
Refrigerator	$450
Refrigerator - Crisper Cover	$65
Refrigerator - Ice Cube Trays	$15
Sink	$250
Sink Faucet	$110
Splash back	$50

Living Room

Standard Apartment Damage Charges: Living Room
Item	Charge
Blinds	$175
Closet & Folding Door	$200
Carbon Monoxide Detector	$80
Dining Light Fixture	$100
Dining Light Fixture - Lens	$50
Door Numbers	$25
Drapes - Vertical Blinds	$225
Drapery Rod	$100
Fire Extinguisher	$35
Front Door & Hardware	$325
Front Door - Handle Assembly	$185
Front Door Dead Bolt	$85
Front Door - Chain Lock	$30
Front Door - Peep Hole	$35
Furnace Thermostat	$85
Smoke Detector	$35
Windows - Large	$200
Windows - Small	$100
Screen Door Repair	$50
Screen Door - Lock	$35

Bathroom

Standard Apartment Damage Charges: Bathroom
Item	Charge
Ceiling Light	$90
Door & Hardware	$165
Door Handle Assembly	$100
Exhaust Fan Grill	$50
Medicine Cabinet	$250
Soap Dish	$25
Shower Faucet	$250
Shower Head	$35
Shower or Tub Surround	$400
Sink	$250
Sink - Faucet	$110
Toilet	$280
Toilet Seat	$50
Tissue Dispenser	$65
Tooth Brush Holder	$25
Towel Bar	$35

Bedroom

Standard Apartment Damage Charges: Bedroom
Item	Charge
Closet & Folding Door	$200
Door & Hardware	$165
Door - Handle Assembly	$100
Drapery Rod	$150
Drapes - Vertical Blinds	$150
Mirror	$90
Windows - Large	$200
Windows - Small	$100
Window - Handle	$20
Window - Screen	$60
Window - Lock	$50

Carpeting

Standard Apartment Damage Charges: Carpeting
Item	Charge
Carpeting	$10 per square foot

Furniture

Standard Apartment Damage Charges: Furniture
Item	Charge
Furniture - Chest	$246
Furniture - Day Bed	$286
Furniture - Desk	$300
Furniture - Desk Chair	$90
Furniture - End Table	$160
Furniture - Kitchen Chairs (each)	$52
Furniture - Kitchen Table	$176
Furniture - Lamp	$119
Furniture - Mattress	$210
Furniture - Upholstered Chair	$499
Furniture - Couch	$2,000
Furniture - Love Seat	$1,500
Furniture - Lounge Chair	$1,200
Furniture - Coffee Table	$680
Furniture - Study Table	$435
Furniture - Stacking Chairs	$54
Furniture - Kitchen Stool	$100
Furniture - TV Stand	$220

Key Recore

Standard Apartment Damage Charges: Key Recore
Item	Charge
Doors (Does Not Include Wall & Grand)	$75(Plus Applicable Overtime)
FOB (Electronic Access)	$15 (Plus Applicable Overtime)
Bedroom Only- All Floors	$65 (Plus Applicable Overtime)
Apt,Bedroom & Mail Box - 1st Floor	$125 (Plus Applicable Overtime)
Apt, Bedroom & Mail Box - 2-4th Floor	$90 (Plus Applicable Overtime)
Apartment Only - 1st Floor	$80 (Plus Applicable Overtime)
Apartment Only - 2nd-4th Floor	$72 (Plus Applicable Overtime)
Mailbox Only	$35 (Plus Applicable Overtime)

Labor Rates

Standard Apartment Damage Charges: Labor Rates
Item	Charge
Painters Hourly Rate - Day	$45.76
Carpenters Hourly Rate Day	$57.54
Carpenters Hourly Rate - Night	$86.31(2-Hour Minimum)
Custodial Hourly Rate - Day	$23.90
Custodial Hourly Rate - Night	$24.15
Electricians Hourly Rate - Day	$69.37
Electricians Hourly Rate - Night	$104.06 (2-Hour Minimum)
Locksmith Hourly Rate - Day	$57.54
Locksmith Hourly Rate - Night	$86.31 (2-Hour Minimum)
Plumber Hourly Rate - Day	$68.80
Plumber Hourly Rate - Night	$103.20 (2Hour Minimum)
Refrig. Mechanic Rate - Day	$68.80
Refrig. Mechanic Rate - Night	$103.20 (2-Hour Minimum)